OK, so now that we understand how diverse groups of users think, now that we’ve tested our guidelines in focus groups and expert workshops, how do we translate this new wealth of knowledge into improved decision-making?
“The real voyage of discovery consists not in seeking new landscapes, but in having new eyes.”
– Marcel Proust
The final outputs of the project will be the decision support guidelines and the MIND-SETS Knowledge Centre (MSKC). To create the guidelines, the outcome of the expert validation of the MIND-SETS concept and approach will be developed into a draft set of guidelines. Then these draft guidelines will be fine-tuned with a think tank of practising mobility stakeholders (decision-makers, operators, developers and mobility system suppliers) to create the online and printed guidelines aimed at the target groups. The guidelines will provide an easy-to-understand logic that stakeholders can use to make mobility decisions, as well as guidance on data and intelligence to support decision-making. They will also help stakeholders understand the relative importance of different drivers and barriers that influence users’ mobility choices and the needs of different social groups, particularly those who are underserved by current mobility options.
These guidelines will then be embedded within the MSKC, a comprehensive web portal where all project knowledge will be gathered to support mobility decision makers and product and service providers in the future.